Source Direct is headquartered in Phoenix, Arizona however we have our own full-time employees located in our offices in China, Vietnam, and India in addition to our HQ in Arizona.

We meet the Brand Standards for every brand in addition to being a strategic partner of Marriott and Hilton Supply Partner we are the Brand Spec for both Hyatt and IHG Properties. There is no flag or property that we would not be able to provide product for.

If you don't see what you are looking for, please reach out to us via the contact us page or email us at sales@sourcedirectimports.com, we are a manufacturing and engineering firm that caters to the hospitality sector. We specialize in solving problems, where others say no, we say yes. Whether you are trying to create a unique or signature shower enclosure, barn door or something else we can help with, please contact us to begin the process.

Source Direct manufacturers globally on four (4) different continents and in twelve (12) different countries. We have multiple facilities globally that can manufacture our product therefore we marry your project with the best facility for your project needs.

Our lead time varies based on your project and its needs. Our manufacturing lead time has been consistent and ranges from 45-75 days or more if your project is custom. We are estimating that ocean freight delivered to the job site in the lower 48 is 30-40 days. Therefore, our lead times for standard product offerings are approximately 8-12 weeks or more if your project is custom. We do not stock any finished materials and the clock does not start until Source Direct has received the following: PO/Contract, Deposit, and Signed Shops.

If we do not have your Model Room product in stock, our standard lead time is 45 days plus freight. The clock does not start until Source Direct has received the following: PO/Contract, Deposit, and Signed Shops.

To place an order, please call 602.956.1149 and follow the call tree for sales. One of our Sales Team will be glad to answer any questions you may have, provide you with a quotation, and take your order.

All Source Direct Sales and Customer Service representatives are located at our corporate offices in Phoenix, Arizona. They can be reached by calling 602-956-1149 or emailing sales@sourcedirectimports.com.

We do not stock any material and what we do stock is extremely limited and earmarked for Model Rooms.

We do not have dealers or showrooms throughout the USA. We sell only factory direct and have a showroom at our headquarters in Phoenix, Arizona. Please let us know where you are located and the products you are interested in seeing and we will try to direct you to a project in your area to view our products. Please consider a trip to visit our Phoenix office when you are in the Phoenix area. Our office is closed to the public, but always open to designers, architects, brands, and owners. Simply call our office at 602.956.1149 between the hours of 8 a.m. – 4 p.m. MST and schedule an appointment.

Source Direct general warranties can be found under the Resource Tab however your project's warranties may vary from those. Source Direct has a warranty on the materials that it manufactures and sells in accordance with the specific contract documents and authorized modifications agreed to for each project. For details regarding the product and material warranties for your specific project, please contact your designated Source Direct project manager for your project's warranty info.

If you are in need of any replacement parts, please reach out via email to warehouse@sourcedirectimports.com or call 602.910.6349.

We sell commercial projects catering to the Hospitality, Multi-Family, Senior Living, and Student Housing Markets where the orders are typically in large quantities therefore, we do not sell to residential owners or homebuilders in small quantities.

We do not accept returns. Products are manufactured to your particular specifications, and we do not stock or store finished material/product.

All of our cast marble products may be dry cut with a circular saw using a masonry blade or diamond blade.

Our panel systems will adhere to many wall surfaces. The panels are applied using a construction adhesive or silicone. If you would like more detailed information, please reach out us directly via the contact us page.