Privacy Policy

Introduction

Source Direct Imports, LLC (“Company”, “Source Direct Imports”, “Source Direct”, or “We”) respects your privacy and is committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you use our website (our “Website”), located at www.sourcedirectimports.com, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

• Through the Website
• In email, text, and other electronic messages between you and Source Direct
• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy

It does not apply to information collected by:

• Us offline or through any other means, including on any other website operated by Company or any third party; or
• Any third party, including through any application or content (including advertising) that may link to or be accessible from or through our Website

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing our Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of our Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 18

Our Website is not intended for children under 18 years of age. No one under age 18 may provide any information through the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on our Website, or through any of their features, use any of the features of our Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at privacy@sourcedirectimports.com.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

• We collect personal information, such as your name, email address, and phone number, when you voluntarily submit it through our website forms to provide project quotes, customer support, and promotional updates (“personal information”)
• Mobile information and SMS opt-in consent will not be shared with or sold to any third parties or affiliates for marketing or promotional purposes
• If you consent to receive SMS from Source Direct, you agree to receive customer care and marketing updates via SMS from us. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary
• That is about you or the services that you provide but individually does not identify you; and/or
• About your internet connection, the equipment you use to access our Website, and usage details

We collect this information:

• Directly from you when you provide it to us
• Automatically as you navigate through our Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies

Information You Provide to Us

The information we collect on or through our Website may include:

• Information that you provide by using our Website. We may also ask you for information when you report a problem with our Website
• Records and copies of your correspondence (including email addresses), if you contact us
• Your search queries on our Website

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of our Website, or other websites, or transmitted to other third parties (collectively, “User Submission”). Your User Submissions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of our Website. Therefore, we cannot and do not guarantee that your User Submission will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on our Website
• Information about your computer and internet connection, including your IP address, operating system, and browser type

The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website, and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns
• Store information about your preferences, allowing us to customize our products and services according to your individual interests
• Speed up your searches
• Recognize you when you return to our Website

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

Web Beacons. Pages of our Website, and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

We do not collect personal information automatically, but we may tie non-personal information collected automatically to personal information about you that we collect from other sources or that you provide to us.

Third-Party Use of Cookies

Some content or applications, including advertisements, on our Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present our Website, and their contents to you
• To provide you with information, products, or services that you request from us
• To fulfill any other purpose for which you provide it
• To provide you with notices about your account, including expiration and renewal notices
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection
• To notify you about changes to our Website, or any products or services we offer or provide through them
• To allow you to participate in interactive features on our Website
• In any other way we may describe when you provide the information
• For any other purpose with your consent

We may also use your information to contact you about goods and services that may be of interest to you. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data or adjust your user preferences in your account profile.

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

SMS Disclaimer

We collect mobile phone numbers and text messaging opt-in data solely to provide SMS services. This information will not be shared with any third parties or affiliates for marketing or promotional purposes. Message and data rates may apply. Message frequency may vary. Users may opt out at any time by replying ‘STOP’ to any message. For help, reply ‘HELP’ or contact customer support. All opt-out requests will be honored promptly in accordance with these terms. If you send SMS messages to third parties, you acknowledge that those parties are not covered by this Privacy Policy.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates
• To contractors, service providers, and other third parties we use to support our business
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred
• To fulfill the purpose for which you provide it
• For any other purpose disclosed by us when you provide the information
• With your consent

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request
• To enforce or apply our agreements, including for billing and collection purposes
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Website may then be inaccessible or not function properly.

Promotional Offers from the Company. If you do not wish to have your contact information used by the Company to promote our own or third parties’ products or services, you can opt-out by checking the relevant box located on the form on which we collect your data or by sending us an email stating your request to opt-out@sourcedirectimports.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

Accessing and Correcting Your Information

You may send us an email at privacy@sourcedirectimports.com to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information.

California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:

• Confirm whether we process their personal information
• Access and delete certain personal information
• Correct inaccuracies in their personal information, taking into account the information’s nature and processing purpose (excluding Iowa and Utah)
• Data portability
• Opt-out of personal data processing for: targeted advertising (excluding Iowa); sales; or profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah)
• Either limit (opt-out of) or require consent to process sensitive personal data

The exact scope of these rights may vary by state. To exercise any of these rights please email us at privacy@sourcedirectimports.com.

Notice to California Residents

We comply with the California Consumer Privacy Act (“CCPA”). If you are a resident of California you have following additional rights available to you, including:

• The right to access your personal information
• The right to obtain your personal information in a portable format
• The right to have your personal information deleted from our databases; and
• The right to refuse us the right to sell your personal information

If you would like to make any requests under the CCPA, please email us at privacy_ca@sourcedirectimports.com.

Our Website collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device.

We do not disclose personal information in exchange for the payment of money. However, we may disclose personal information to certain third parties that provide us with services such as: advertising, data analysis, and security. Such services may fall under the definition of “consideration” and therefore be considered a sale for the purposes of the CCPA. To the extent we disclose Personal Information to third parties for other purposes, California residents may opt-out.

We will not discriminate against you for exercising any of your CCPA rights. However, we may offer and you may consent to receive certain incentives, permitted by the CCPA, that may result in different prices or rates (for example, referral programs). Through these offerings, you provide us with certain personal information related to yourself. There is no obligation to opt-in in such referral programs and you can revoke your consent by simply choosing not to participate. The details of each program are contained in the program offering.

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months, as well as to request that we delete any of your retained personal information, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will disclose to you: (A) the categories of personal information we collected about you; (B) the categories of sources for the personal information we collected about you; (C) our business or commercial purpose for collecting or selling that personal information; (D) the categories of third parties with whom we share that personal information; (E) the specific pieces of personal information we collected about you (also called a data portability request). If we sold or disclosed your personal information for a business purpose, we will inform you consistent with applicable law.

We retain personal information only for as long as is reasonably necessary for the purposes disclosed in this policy, unless a longer period is required by law. Specific retention periods for each category of personal information are available on request. We may deny deletion requests under certain circumstances, such as to comply with legal obligations, complete transactions, or other exceptions permitted by California law.

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to ninety (90) days), we will inform you of the reason and extension period in writing. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions are handled by a third party payment processor, and we do not collect or retain payment information.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to our products or services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Website.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on our Website and/or via email to the address on file. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: privacy@sourcedirectimports.com.